You cannot log on to a computer by using the Fingerprint Reader

To resolve this issue, follow these steps:

1. Remove the Fingerprint Reader software. To do this, follow these steps:
   1. Click Start, click Run, type Appwiz.cpl, and then click OK.
   2. Under Currently installed programs, click DigitalPersona Password Manager, click Remove, and then click Yes.
   3. Click Yes to restart the computer.
2. Enable the password in Windows. To do this, follow these steps:
   1. Click Start, click Run, type control userpasswords2, and then click OK.
   2. Select the Users must enter a user name and password to use this computer check box, and then click OK.
3. Reinstall the Fingerprint Reader software. To do this, use one of the following methods:
   • Install the software from the original discs.
   • Visit the following Microsoft Web site to download and then install the latest version of the Fingerprint Reader software:
     http://www.microsoft.com/canada/hardware/mouseandkeyboard/Download.mspx (http://www.microsoft.com/canada/hardware/mouseandkeyboard/Download.mspx)
4. Register your fingerprint.
5. Try to use the Fingerprint Reader on the logon screen.

More info: http://support.microsoft.com/kb/917389

Article ID: 64, Created On: 3/25/2011, Modified: 11/1/2013